Billing

How to Cancel Your Subscription

Cancel your Pro or Team subscription and understand what happens next.

How to cancel

Go to Settings → Billing
Click "Cancel subscription" (lowercase "subscription") at the bottom of the page
Optionally, tell us why you're canceling
Confirm cancellation

The Cancel subscription button only appears if you currently have a paid subscription. On Free or after a previous cancellation, you'll see Upgrade or Reactivate Subscription instead.

What happens when you cancel

Access continues until period ends

You keep Pro/Team features until your current billing period ends.

Data is preserved

All your tests, responses, and analytics are kept. Nothing is deleted.

Account becomes read-only

After the period ends, your account moves to a read-only state. Existing tests, sessions, and dashboards stay viewable but you can't create new tests, run new sessions, or use AI features. Re-add a card any time to restore full access.

Reactivate anytime

You can resubscribe at any time to restore Pro/Team features.

If you cancel mid-cycle, you're not charged for the next period, but you keep access until the current period ends.

How to reactivate

Go to Settings → Billing
Click "Reactivate Subscription"
Your subscription resumes with the same plan

Canceling a team subscription

If you're a team owner:

• Canceling removes team features for all members

• Members can still access their individual accounts

• Shared projects become inaccessible until you reactivate

How to delete your account

Plans & pricing

How to Cancel Your Subscription

How to cancel

What happens when you cancel

How to reactivate

Canceling a team subscription

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